Privacy Overview
Petalune respects your privacy and is committed to protecting your personal and pet data with robust security measures and transparent practices. All data collected is used solely to enhance the pet care experience and is handled according to Singapore data protection standards.
Definitions
This section explains the key terms used throughout this policy to ensure clarity and understanding when reading about how Petalune manages data.
- Personal data refers to any information relating to an identified or identifiable individual, including but not limited to name, address, contact details, and device identifiers.
- Processing means any operation or set of operations performed on personal data, whether or not by automated means, including collection, storage, use or deletion.
- User indicates any individual interacting with Petalune’s AI-powered pet care devices or services, who provides or is associated with personal data.
- Service describes the suite of AI-enabled devices and applications offered by Petalune to enhance pet care management.
- Cookies are small data files stored on a user's device to improve functionality and user experience on Petalune's website and services.
Data Collection
Petalune collects data necessary for effective operation of its services and to personalize user experiences, ensuring our AI-powered devices function optimally.
User Provided Data
When users engage with Petalune devices or services, they may provide certain personal information explicitly or through interactions.
- User contact information such as email addresses for support and notifications.
- Pet profiles including breed, age, and health conditions to tailor device functions.
- Usage preferences and settings for device customization.
- Feedback and communication data submitted via customer support.
- Account credentials used for authentication and secure access.
- Payment details entered for purchases or subscriptions, processed securely.
Automatically Collected Data
Certain data is gathered automatically during use to enhance functionality and facilitate analytics.
- Device performance metrics to optimize AI operations.
- Usage statistics to understand feature engagement.
- IP addresses and browser details for security monitoring.
- Log data capturing timestamps and action history for troubleshooting.
- Location data from devices when enabled to support geo-specific functions.
- Cookie data enabling personalized website experiences.
Data Shared by Third Parties
Petalune may receive information from trusted partners to enhance service capabilities and provide comprehensive support.
- Data from pet health providers for integrated care features.
- Analytics and marketing service providers facilitating service insights.
- Payment processors handling business transactions securely.
Purposes of Data Processing
Petalune processes personal data to deliver, maintain, and improve its AI-powered pet care services and to ensure a secure user environment.
- Enabling device connectivity and AI-based pet care functionalities.
- Personalizing service interactions based on pet profiles and user preferences.
- Providing customer support and communication about service updates.
- Processing payments and subscription management securely.
- Conducting research and analysis to enhance service offerings responsibly.
- Maintaining security, detecting, and preventing fraudulent activities.
- Complying with legal obligations applicable to Petalune’s operations.
- Facilitating marketing communications with user consent where applicable.
Legal Basis for Processing
Petalune processes personal data based on lawful grounds aligned with data protection laws applicable in Singapore and GDPR for international users.
- Processing is necessary for contract performance relating to device use and services.
- Consent obtained where required for marketing and certain data uses.
- Compliance with legal obligations under Singapore regulations and international standards.
- Legitimate interests pursued by Petalune in improving services and security with respect to user rights.
Compliance with GDPR
Petalune follows GDPR principles to provide users in applicable jurisdictions with transparency and control over their personal data.
- Right of access to personal data held by Petalune.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure of data under conditions such as data no longer being necessary.
- Right to restriction of processing in specific scenarios.
- Right to data portability for transferring data to another controller.
- Right to object to processing based on legitimate interests or direct marketing.
Cookies Policy
Cookies are employed by Petalune to improve user experience, enable essential functionality, and provide relevant content.
Types of cookies include strictly necessary cookies, performance cookies, functional cookies, and targeting cookies.
Cookies are categorized to distinguish their purpose and inform users about how data is collected and utilized.
Users can manage or disable cookies through browser settings; however, disabling certain cookies may affect service usability.
For detailed information on cookies used, please visit Petalune’s Cookie Policy page.
Data Sharing and Disclosure
Petalune limits data sharing to trusted partners and legal authorities as necessary to support service provision and compliance.
- With service providers assisting in IT, payment processing, and customer support.
- With analytics partners for monitoring and improving device performance.
- With legal and regulatory bodies upon valid requests or legal requirements.
- Within corporate affiliates to facilitate integrated service offerings.
- No sales of personal data to third parties occur.
- All shared entities are contractually obligated to protect personal data confidentiality.
International Data Transfers
Petalune may transfer data internationally for service delivery, ensuring compliance with data protection laws and adequate safeguards.
Transfers are protected through measures such as standard contractual clauses and adherence to recognized data privacy frameworks.
Data Retention
Data is retained only for as long as necessary to fulfill the purposes outlined and to comply with legal obligations or dispute resolution.
User account information is stored throughout the duration of account activity and for reasonable periods thereafter for security and support.
Communications and support records are kept for internal analysis and improving customer service quality.
System and usage logs are retained to troubleshoot issues and monitor service integrity, typically for limited durations.
Users may request data deletion subject to account closure, with remaining data securely erased in accordance with retention policies.
Security Measures
Petalune implements comprehensive technical and organizational safeguards designed to protect personal data from unauthorized access, alteration, or loss.
- Use of encryption protocols during data transmission and storage to safeguard confidentiality.
- Access controls and authentication procedures restricting data access to authorized personnel only.
- Regular security assessments and updates to address emergent threats and vulnerabilities.
User Rights
Users are empowered with rights regarding their personal data to maintain privacy and control over information provided to Petalune.
- Right to access and obtain a copy of personal data held by Petalune.
- Right to correct inaccuracies or update personal information.
- Right to request deletion of personal data under applicable conditions.
- Right to restrict or object to particular processing activities.
- Right to withdraw consent at any time without affecting prior lawful processing.
- Right to lodge complaints with relevant data protection authorities if concerns arise.
- Right to data portability allowing transfer of personal data to another provider.
- Right to transparency regarding automated decision-making and profiling associated with AI capabilities.
Your Privacy Rights Inquiry
At Petalune, you may request access to, correction of, or deletion of your personal data processed through our AI-powered pet care devices and services. We are committed to respecting your privacy choices in accordance with applicable laws.
We strive to respond to your privacy rights requests within 30 calendar days of receipt. Complex requests may require additional time, but we will keep you informed.
Marketing Communications Preferences
You can choose whether to receive marketing materials from Petalune by managing your communication preferences. We only send information that is relevant to our AI pet care solutions and related updates.
To unsubscribe from future marketing messages, please use the unsubscribe link found in any of our email communications or contact us directly.
Privacy of Children
Petalune products and services are not intended for use by children under 13 years of age without parental consent. We do not knowingly collect personal data from children without such consent.
Third-Party Links
Our website and applications may contain links to third-party sites. Petalune is not responsible for the privacy practices or content of these external websites.
Changes to This Privacy Statement
Petalune may update this privacy statement periodically. We encourage you to review it regularly to stay informed about how we protect your information.