General Terms

Eligibility Requirements

Users must meet the necessary legal age and other eligibility criteria to use Petalune's AI pet care devices and services.

Users must be at least 18 years old or have parental consent to register for or use our services legally.

Your use of Petalune services must comply with all applicable laws, including intellectual property and privacy regulations.

Our AI pet care services are offered primarily in Singapore; users outside this jurisdiction should confirm compliance with local laws.

User Account

To access specific features of Petalune devices, you may be required to create an account. You are responsible for maintaining its confidentiality.

You agree to provide accurate and current information when creating or updating your Petalune account.

You must safeguard your account credentials and notify Petalune immediately if your account is compromised.

Accounts are personal and non-transferable. Unauthorized sharing or selling of accounts is prohibited.

If you suspect unauthorized use of your account, please contact Petalune promptly to mitigate any risks.

Petalune reserves the right to suspend or terminate accounts that violate terms or pose security risks.

Services Provided

Petalune offers AI-powered pet care devices designed to monitor and assist with your pet’s wellbeing. Availability and features may vary.

We may update or modify our services without prior notice as technology evolves or to enhance user experience.

Petalune strives to maintain service availability; however, we are not liable for temporary interruptions or downtime.

User Conduct Rules

When using Petalune services, you agree to the following conduct standards:

• Use devices and services only for lawful purposes related to pet care.
• Do not engage in unauthorized access or interfere with Petalune systems.
• Respect privacy rights of other users and your pets during device usage.
• Avoid transmitting harmful or malicious software via Petalune platforms.
• Refrain from misrepresenting your identity or actions when interacting with Petalune services.
• Adhere to manufacturer guidelines for device handling and maintenance.
• Report any misuse or security concerns promptly to Petalune support.

User Content

You may input or upload information via Petalune devices and platforms related to your pet's health and care.

You retain ownership rights to your content but grant Petalune a license to use it for service provision and improvement.

This license is non-exclusive, worldwide, and royalty-free, allowing Petalune to operate and develop our services.

You are responsible for the legality and accuracy of content you share through Petalune services.

Petalune may remove content violating terms or infringing on rights upon notice or without prior warning.

Intellectual Property

All patents, activity, copyrights, and proprietary technology used in Petalune's AI pet care devices and content remain the property of Petalune or its licensors.

• Users may not reproduce, distribute, or create derivative works from Petalune intellectual property without permission.
• Reverse engineering or decompiling Petalune software is prohibited to protect activity secrets.
• Unauthorized commercial use of Petalune activity or content is not allowed.

Paid Services

Some Petalune features or advanced AI pet care capabilities require payment according to pricing plans available on our website.

Prices are listed in Singapore Dollars and are subject to applicable taxes as determined by law.

Payments must be made through authorized payment methods provided by Petalune for security and compliance.

Subscription services renew automatically unless cancelled prior to the renewal date by the user.

Refunds are considered on a case-by-case basis in accordance with Singapore consumer protection guidelines.

Users may cancel subscriptions at any time; access will continue until the end of the paid period.

Users are responsible for any taxes imposed on paid services in their jurisdiction.

Petalune may adjust pricing with prior notice through our website or direct communications.

Non-payment may result in suspension or termination of access to paid Petalune services.

Disclaimer

Petalune provides AI-powered pet care devices as tools to assist with pet wellbeing. These devices do not replace professional veterinary advice or emergency care.

Limitations of Liability

Petalune is not liable for damages arising from device misuse, data inaccuracies, or third-party service disruptions related to AI pet care devices.

Third-Party Services

Our AI devices may integrate with or link to third-party services. Petalune is not responsible for those services or their content.

Termination

Petalune may terminate or suspend user access for violations of terms, inactivity, or legal requirements without prior notice.

Upon termination, user access to services and data may cease permanently; users should back up important information.

Privacy

Your use of Petalune devices and services is governed by our Privacy Policy, which explains how personal data is collected and managed.

Communications

By using our services, you consent to receive electronic communications from Petalune for service updates, promotions, or policy changes.

Modifications to Terms

Petalune may update these terms periodically. Continued use after changes constitutes acceptance of the updated terms.

Governing Law

These terms are governed by the laws of Singapore. Any disputes will be subject to the exclusive jurisdiction of Singapore courts.

Dispute Resolution

Disputes arising from these terms shall be resolved first through good faith negotiations, then mediation, before pursuing legal remedies.